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RETURNS:

HUBB Group Inc. would like to offer a way to avoid any trouble for our clients, so you can always return any item to us within 30 working days of receipt of the original request for a full refund or exchange, if items are not used, new and with original tags and packing. We offer free returns only in Australia.

The items can be sent back to us via Australia Post or any other courier service however please provide the tracking number or inform us in case you used standard postage with no tracking number.

Once the item arrives back at our warehouse, a member of our customer service team will contact you within 24 hours to tell you that we have received your items in our store. We will then either organize refund or resend you another product as required.

Are products bought under warranty?

Yes, all items noted in the description listed with a manufacturer's warranty. This is for manufacturing faults only and does not cover damage caused by user misuse or wear. This does not exclude your statutory rights.

What if I bought the wrong size?

If you receive an item which is not the size you ordered or it is not properly fits then make sure it is unused and always retains its original packaging and labeling intact. Please send the item back to our address with the postage bill. Upon receiving the return we will process the refund or exchange. If you are responsible for incorrect size, postage charges will apply.

What if I do not like the product you have received?

We always hope that customers will be pleased with the products they buy from us, but if you get any item you are not satisfied with you can return to us within 15 days of delivery for a full refund or exchange, you will be responsible is the cost of postage to return the item to us. You have a legal obligation to take care of the products while they are in their possession. We can only accept items for return if unused and have all original packaging and labels.

What if there is a defect in the product you have received?

If you have received a product that is damaged or has a fault somehow return it to us within 15 days of delivery with tags and original packaging, including your receipt/order reference for return postage. If we agree that there is a factory fault with the product or damage caused by ourselves then we will offer a full refund including postage for exchange.

Where do I return products?

Please send all returns to us at:

Unit 6/21 Cross Street,
Bankstown NSW 2200,

Sydney – Australia.

What if I want to return a product after 30 days?

Normally we do not accept refunds or exchanges on the products 30 days after delivery.  The manufacturing defect is covered by the manufacturer's warranty.

How long does it take to get my refund?

We strive to process all refunds as soon as possible and all refunds will be paid within a period of Seven (7) days. However, we try crediting your account on the same day or the next business day (excluding weekends and holidays) after we have received the goods. Refunds can only be processed once the goods have been returned to us and we have accepted the return.
Normally it is made by the same method of payment you originally made payment with reverse payments.
 

What if I live outside of Australia?
 

As an international client, you can return your package using any postal service. Note: You'll need to cover the postage yourself.
To request returns please email our customer service team at hubbfitness@gmail.com who will be happy to help you further. The customer service team will send you an e-mail with a return information and postage label that will need to print and attach to the parcel before sending the product to us. The package is still your responsibility until it reaches us - remember to ask for proof of postage, so if your package disappears in the mail to have a proof that postage.

Note: It can take up to 30 working days (excluding weekends and holidays) to return to be delivered to our warehouse in Australia, depending on your location and postal service you use. Once the item arrives at our warehouse, a member of our customer service team will contact you within 24 hours to tell you that we have received your items in our store and help solve your problem.

If you need help or advice when any product is returned, please call our customer service team at +61 42 1738540.

Credit Cards

We accept payments via major credit/debit cards via our secure online ordering system or over the telephone by calling +61 (42) 173-8540, where our customer service team will be happy to help. Please note that for security reasons we will only dispatch items to the cardholder’s registered address.

PayPal 

We accept PayPal payments. Please make all payments to our PayPal account.  As a security measure we can only dispatch to the registered PayPal address.
  

Bank Transfers

We accept direct cash deposit or bank transfer as one of the payment options. We can post the purchased items to provided address for this payment option.
When making payment through bank transfer or cash deposit please call us or e-mail us to confirm with us that you are using this payment option so that we can send you transaction reference number.

Please be aware that we can only process and dispatch your order when the payment has shown and processed into our account

Our bank details can be found below:

Name of Bank: -----

Title: Fahad Hassan

A/C#: 00000000000000000000

IBAN No.: 00000000000000000000

SWIFT CODE: 00000000000

Which currency can I pay in?

At present we can only accept payment in AU Dollar ($). If you are purchasing outside Australia your bank will automatically convert your payment currency into AUD using their exchange rates.

How is my item sent?

All items (shipping to Australia) will be sent to clients via Australia Post Service.Free postage is offered for almost all the items.
 

How long will it take to receive my order?

Orders are usually processed within same business day if paid before 10:00 AEST (excludes weekends and holidays). Expected post time is usually 4 business days however mostly it’s faster. This may vary based on if there is a weekend. However any goods ordered after 5pm on Fridays or over the weekend will not be dispatched until Monday.

PLEASE NOTE THAT THE EXPEESS COURIER SERVICE IS ONLY AVAILABLE FOR SOME ITEMS WHICH IS SHOWN IN THE DESCRIPTION, IF A CUSTOMER REQUIRES EXPRESS SERVICE, POSTAGE CHARGES WILL BE APPLIED ACCORDING TO THE SERVICE CHOSEN BY CUSTOMER.

What days are regarded as working days?

Working days are classified as Monday to Friday (excludes weekends and holidays).

Can I select the delivery date?

If for any reason you would like your items to be delivered earlier or later than the advertised delivery times, We HUBB GROUP INC. will make every effort to assist. If you require this service please contact our dedicated customer service team on hubbfitness@gmail.com or +61418777822. Extra charges may apply for this service.
 

How can I track my order?

Tracking is not available for all the orders. Once your tracking enabled item is dispatched you will receive an e-mail with a link to the courier’s website (usually Australia Post) along with a consignment/order number.

 

What happens if I’m out when you deliver?

Parcels that do not require a signature will either be delivered to the letterbox or left in a safe location out of street view.

Parcels which were sent with signature on delivery option can be collected from your local Australia Post Office, whose address will be on the card, or alternatively you can contact the courier to arrange re-delivery. If you wish you may leave instructions for the delivery driver such as ‘leave at the front door’ for example.

Will you deliver to an alternative delivery address?
 

As a security measure to protect our customers and ourselves from fraud we will only dispatch items to the address where your credit/debit card is registered or if paying via PayPal to your PayPal registered address. The only way in which we can deliver to a different address is if payment is received by direct bank transfer or postal orderand/or discussingover the phone.

 

Do you deliver overseas?
 

YES, we deliver overseas. Postage and shipping charges varies as per you destination. Please contact our customer service team at +61418777822 or email us at hubbfitness@gmail.com to confirm postage charges and delivery time.

 

Can I combine multiple orders into one delivery?
 

If you wish to buy multiple items please select all items before attempting to make payment, the shopping cart should then automatically combine the postage charges. 
If you have made multiple purchases separately and would like to try and combine postage please e-mail us at hubbfitness@gmail.com or call us at +61418777822 and we will try our best to arrange your purchased items, however we cannot guarantee that postage can be combined after the payment has been processed.

 

What if there is a problem with my product?
 

If you are not satisfy with our product you have received you may return it to us for a full refund up to 15 days after you have received the goods provided the goods are unused and still have their original packing on them. For more information about returns please read the RETURNS.
We do advise that you checkour goods thoroughly on advertisement as our pictures and descriptions of items are much classified.
 

What happens if I do not receive my goods?
 

If your items are sent by courier you should have received your goods within standard delivery time (usually five to seven (5-7) working days). If after thistime your goods have not arrived please contact us at+61418777822 or email us at hubbfitness@gmail.com. In the unlikely event that goods are lost in transit, they cannot be classified as missing until after 14 days (30 days for International). However liability for goods lost in transit is borne by ourselves and in this event we will either dispatch replacement items out to you as soon as the original items are confirmed as missing or we will offer you a full refund.

In case you require help or advice regarding delivery or at any point during order placement please call our dedicated customer service teams at +61418777822, or by email us at hubbfitness@gmail.com.